Shipping policy

Shipping Policy

Please review our shipping policy carefully before placing your order. All orders of in-stock items require 2–3 business days to process and ship within 5–7 business days, depending on your location. Items we order in for you typically ship within 5–10 business days — see 'How Online Orders Work' below.

Upon receiving your order, we will do our best to ship within the specified timeframe. However, unforeseen events such as severe weather or riots may cause delays. We appreciate your understanding that The Jersey City Bicycle Company cannot be held liable for such occurrences.

To ensure secure transactions, The Jersey City Bicycle Company may contact customers to verify orders, which could result in delays. Transit times may vary based on proximity to our warehouse and product availability.

How Do I Know When My Order Has Shipped?

You'll receive an email/SMS notification once your order has been dispatched, containing tracking information.

Handling Damaged Items During Transit

While we take every precaution in packaging, damage may occur during transit. If your items arrive damaged, please refuse delivery and have the driver note the reason as "damaged." If refusal isn't possible or damage is concealed, notify us and the courier immediately.

Shipping-related damages must be reported within 7 days of receipt. Take photos of the damage and request a confirmation or claim number from the courier. Then, open a support ticket with The Jersey City Bicycle Company, including photos and the confirmation number. Retain the original packaging.

Delivery Terms

Orders over $200 and warranty replacements will require a signature upon delivery unless otherwise requested by the customer or under special circumstances.

Deliveries typically occur between 8 AM and 8 PM and do not require a signature unless the order is over $200 or a signature is otherwise requested. Packages returned due to failed delivery attempts will incur a $35 reshipping fee. Refused packages (excluding damaged items during transit) may be subject to a 15% restocking fee.

Incorrect or Incomplete Addresses

If your package is returned due to an incorrect or incomplete address, you'll be responsible for all redelivery costs to correct the address. The Jersey City Bicycle Company is not liable for orders lost due to incomplete or incorrect addresses provided at checkout.

How Online Orders Work

Most of what we sell falls into two buckets: it's here at the shop, or we order it in for you from our distributors. Both are normal — here's how each one works.

If it's in stock, your card is charged at checkout, your order is processed in 2–3 business days, and it ships within 5–7 business days depending on your location. You'll get tracking by email or text when it goes out.

If we order it in for you, your card is still charged at checkout — the difference is the timeline. Order-in items typically ship within 5–10 business days, and we'll email you if that changes. We only list items our distributors carry; if one turns out to be unavailable after you've ordered, we'll let you know within one business day and refund you in full.

For bikes priced over $5,000, there's one extra step — and it's there to protect you. Checkout places an authorization hold on your card instead of charging it. Within one business day we confirm the bike is available and on its way to us, and only then does the charge go through. If we can't get the bike, we release the hold and email you — you were never charged, so there's nothing to refund. (The hold may show as "pending" on your statement in the meantime; that's the authorization, not a charge.) This applies to the whole order when a bike over $5,000 is in it.

Rentals and services (tune-ups, fittings, storage) aren't shipped at all — rentals are picked up here at the shop, and services happen in-store.

In a hurry? Local pickup at 231 Pavonia Ave is free, and it's the fastest option we offer — in-stock items are usually ready within 24 hours.

Bike Shipping

Complete bikes ship anywhere in the continental US at a flat $199 (5–8 business days). E-bikes and cargo bikes ship at a flat $299 (7–10 business days) — they're heavier and travel in oversized boxes. Everything else is priced by the carriers at checkout based on weight and distance. Local pickup at 231 Pavonia Ave is always free.