Frequently asked questions
What's Included with my purchase?
Pro assembly & safety check
Built by our master mechanics, torqued to spec, and test-ridden before pickup.
Brake & gear adjustments for life
Stop in anytime—quick tweaks are on us to keep your ride smooth and safe.
1 complimentary Essential Tune ($150 value): Our Essential Tune is a deeper service with brake and shift indexing, wheel truing, headset and bottom bracket adjustments, chain clean & lube, tire inflation, and a full safety check—ideal if your bike feels wobbly/noisy or it’s been 6-12+ months since your last tune.
Warranty support, handled in-shop
We diagnose, file, and manage manufacturer claims for you. If something’s off, contact us and we’ll take it from there.
Fit setup at pickup
Saddle height, lever reach, and tire pressure dialed for your body and routes.
Technical Specifications
Weight
52 lbs
Range
48+ miles
Speed
20 mph
Max Riders
2
Motor
749 Watt cargo-geared rear hub brushless motor
Battery
Li-Ion 36V 20Ah 720Wh
Battery Safety
Tested & compliant with UL2271 & UL2272
Bike Safety
CPSC (CFR - Title 16 - Part 1512)
Display
Color screen w/ speed, distance, battery, mode, lights, & auto-off
Power Levels
ECO (7 mph), MID (15 mph), HIGH (20 mph), OFF-ROAD (24 mph)
Off-Road Mode
Unlockable 24 mph for private roads and 18+
Battery Level
5 level power indicator
Power
Single on/off button with auto power shut off
Throttle
Twist grip throttle
Lights
Dual LED Front Light, Front and Rear Pre-Installed
Foot Pegs
Forged aluminum black Mega Metal Footpegs
Grips
Ergonomic
Charger
110-240V input, 42V 4A output
Charge Time
~5 hours
Charging
Charge through frame or remove battery to charge
Dimensions
Ride Mode: 64.5” long x 29.5” wide x 43.5” high | Travel Mode: 52” long x 8.75” wide x 22.25” high
Water Resistance
IPX4 resistant to rain and water splashes. Non-submersible.
Frame
Monocoque 6061-T6 aluminum alloy
Seatpost
Tandem bench seat
Rear Tire
20” x 3” Street Tire
Front Tire
24” x 3” Street Tire
Hill Climbing
20+ MPH up most hills†
Brake
Front and rear 2-piston hydraulic
Heights Supported
4’9” to 6’8”
Weights Supported
Up to 325 pounds (147 kg)
What size bike should I get?
We recommend sizing based on your height and inseam. See the guide above by the sizing selector
Is assembly included?
Yes! We offer free professional assembly on all bikes purchased from Jersey City Bicycle Co.
What is the return policy?
All sales are final.
How long does shipping take?
Most in-stock items ship within 3–5 business days. Delivery times may vary depending on your location and carrier.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Oversized items may incur additional charges.
Can I pick up my order in-store?
Absolutely! Free in-store pickup is always available at our shop:
📍 231 Pavonia Ave, Jersey City, NJ 07302
Here’s how it works:
- Place your order online and select “In-Store Pickup” at checkout.
- Wait for your confirmation email. You’ll first receive an order confirmation (this means we received your order, but it’s not ready yet).
- Get the “Ready for Pickup” notification. Once your item has been prepared and inspected, we’ll send you a second email or text letting you know it’s ready. Small accessories: usually within 1–2 business days. Bikes & larger items: allow 3–5 business days for assembly and quality check
- Bring your confirmation and a photo ID when you arrive.
- Pick up your order at the counter during shop hours — and our team will be happy to answer any questions or help with setup.